The stay was highlighted by superb service from the reception and the concierge, who were attentive and quick to assist. The Presidential Suite offered breathtaking views, and the housekeeping was impeccable, ensuring fresh linens and luxury toiletries. Dining was a standout. the diverse menu included delicious Malaysian dishes, making mealtime a highlight. The only disappointment was the absence of a bathtub in the suite.

Stunning views of the Kaaba from the suite.

I was disappointed with the check-in process. It took too long and I felt ignored by the staff during this crucial moment. My room did not match my expectations based on the description and photos, which added to my frustration during my stay.

So we stayed in a room with a Kaaba view. The butler, Mustafa, was always around to take care of our needs. The breakfast had such a fantastic variety, I stuffed myself more than I should have!

Yeah, the prices were a bit steep but honestly, it was still worth it.

i had a fantastic stay at this hotel. the staff were incredibly attentive, especially mr chakiri, who went above and beyond. the room offered a stunning view of the kaaba, making prayers so much more special.

the air conditioning was too cold.

The view of the Kaaba from my room was stunning, really made my prayers special. The check-in was delayed and a bit disorganized, which was frustrating. Overall, a nice stay though!

Had an awesome time with my friends staying here! We visited the Grand Mosque and spent our days discovering local cafes. The rooms were fantastic, and the location is unbeatable for exploring. It was a nice touch to get complimentary chocolates every day, which made our stay even sweeter!

However, we faced an issue with the service during check-in. It took ages, and we felt ignored, which dampened the excitement a bit.

The breakfast was top-notch, with delicious sausages and an array of treats to fuel our day at the Haram. Plus, the staff were friendly and welcoming, making us feel right at home during our stay. Can't beat the stunning view of the Kaaba from my room—just breathtaking!

a heartfelt thank you to the phenomenal staff who made our family feel at home and served us delicious desserts

Exceptional service and stunning views.

The hotel boasts a location that puts you just steps away from the Holy Mosque, making it incredibly convenient for prayer. The dedicated elevators efficiently whisk you up from the lobby, which sits at a high level, to guest floors that offer stunning views of the Haram.

Upon arrival, I found that I did not receive the suite I had booked, leading to a frustrating wait while a different room was prepared for me. I also experienced delays in receiving requested items from housekeeping, with some requests taking until the next day to fulfill, indicating a potential lack of organization during peak times.

We had a fantastic stay in the Signature One Bedroom Suite Haram View. The personal attention from staff, especially Ms. Nouf and Mr Hamdan, truly made us feel special. The royal treatment made our family feel comfortable and welcome, especially with our small baby.

My children wished for a kids' play area to keep them entertained during downtime.

Staying in the Presidential suite allowed my family to relax post-Umrah. The staff's warm hospitality and the exquisite breakfast choices made our stay truly special.

Turkish steam bath, wallet parking service, spectacular Haram views

The elevators are poorly managed, causing repeated delays!!! Also, the communication between staff and management needs a serious overhaul, leading to confusion and unmet expectations!!!

The decor throughout Raffles Makkah Palace combines elegance and comfort, with spacious common areas that are easy to navigate. The breathtaking views of the Haram from my suite made my stay truly special and spiritually uplifting.

Better accessibility features for seniors would be appreciated.

What an exceptional stay! The breakfast spread was fantastic, and I loved the breathtaking views from our suite. Housekeeping was prompt and thorough, ensuring everything was immaculate. Definitely coming back!

A Luxurious and Memorable Stay!

My stay felt like a dream! The spacious suite offered breathtaking views and a sumptuous bed. I delighted in the attention to detail, especially the exquisite dining options that left my taste buds craving more. For a special treat, enjoy the coffee machine in your room, it’s fantastic!